Frequently Asked Questions
General
How can I get in touch?
You can contact us via email (boutika.tenterden@gmail.com) or by filling out the contact form here.
Where is your store located?
Our store is located in the heart of Tenterden, Kent. You can find the address and store opening hours here.
Can I order online and collect in store?
Of course! Simply choose the collection option at checkout.
Shipping & Delivery
How much does shipping cost?
Shipping rates vary depending on your region and are calculated at checkout.
UK Standard Shipping £4.95
UK Next Day Delivery £9.95
International shipping rates vary depending on your region.
Do you offer free shipping?
Yes, we offer free standard shipping on UK orders above £150.
Do you ship internationally?
Yes, we ship all over the world!
Returns & Refunds
How do I return my order?
You can return your order up to 14 days after receiving it, if the item(s) are unworn with tags still attached.
To initiate a return, please contact our customer service team via email to receive a return authorisation. Include your name, order number and reason for return.
Please see our policy here.
Who is responsible for return postage costs?
Return postage costs are the buyer's responsibility. We highly recommend using a tracked and signed-for service to ensure your return reaches us safely.
What if I miss the 14-day return window?
If you are unable to return your item within the 14-day period, please contact us as soon as possible. Refunds for returns outside this period are at our discretion and may not be guaranteed.